Shipping policy

Shipping Policy

Our top priority is making sure you receive your clothing as quickly as possible. Here's how the process works.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. During sales, promotions, or new product launches, processing times may be extended by 1–2 additional business days due to increased order volume.

You will receive an email confirmation when your order is placed and a second notification with tracking information once your order has shipped. Please allow 24–48 hours after receiving your shipping confirmation for tracking to update with the carrier.

Order Updates

You will be updated at every step of the order process:

  1. Order confirmation
  2. Shipping label creation
  3. Order in-transit
  4. Order delivery

All tracking information is sent to the email address and/or phone number provided at checkout. It is your responsibility to ensure your contact information is accurate at the time of purchase.

Domestic Orders (United States)

  • Orders are typically processed within 1–3 business days.
  • Domestic orders are typically delivered within 3–8 business days after processing.
  • All domestic orders are shipped via UPS or FedEx with tracking provided.
  • Free standard shipping on U.S. orders over $75. Free shipping promotions apply to the original order only and do not extend to exchange shipments or reshipments.

International Orders

  • International orders are typically delivered within 9–16 business days after processing, depending on your location.
  • All international orders are shipped via USPS, UPS, FedEx, or DHL with tracking provided.
  • Delivery time frames are estimates and are not guaranteed. International shipments may experience additional delays due to customs processing, local postal handling, or other factors outside of our control.

Shipping Address Responsibility

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Please double-check your address — including apartment number, unit number, and zip code — before completing your order.

Old School Glory is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer. We will not issue a refund, credit, or replacement for packages that are undeliverable, returned to sender, or lost due to an incorrect address. If a package is returned to us due to an address error, we will contact you to arrange reshipment at your expense.

Delivery Confirmation

Once a package is marked as "Delivered" by the shipping carrier's tracking system, Old School Glory considers the order fulfilled and delivered. We are not responsible for packages that are stolen, lost, or missing after the carrier confirms delivery.

If you believe your package was not delivered despite tracking showing delivery, we recommend:

  1. Checking with household members, neighbors, and your building's front desk or mailroom.
  2. Checking around your property — carriers sometimes leave packages in safe locations.
  3. Waiting 24–48 hours, as carriers occasionally mark packages as delivered before final drop-off.
  4. Filing a claim directly with the shipping carrier (UPS, USPS, FedEx, or DHL).
  5. Filing a police report if you believe your package was stolen.

Old School Glory will assist you in filing a carrier claim where possible but is not obligated to issue a refund, replacement, or credit for packages the carrier confirms as delivered.

Shipping Delays

All delivery time frames listed on our Site are estimates and are not guaranteed. Old School Glory is not responsible for shipping delays caused by:

  • Carrier delays or disruptions (weather, volume surges, operational issues)
  • Incorrect or incomplete addresses provided by the customer
  • Customs processing for international orders
  • Natural disasters, pandemics, government actions, or other events beyond our control

Shipping delays do not constitute grounds for a refund, chargeback, or cancellation of an order that has already been shipped.

Lost or Missing Packages

If your tracking information has not updated for more than 10 business days (domestic) or 20 business days (international), please contact us at shop@oldschoolglory.com with your order number and we will investigate with the carrier.

If the carrier confirms that a package is lost in transit, Old School Glory will work with you on a resolution, which may include a replacement or store credit at our discretion.

Please note: A package is not considered lost simply because tracking has not updated. Carriers experience periodic scanning delays, especially during high-volume periods. We ask that you allow the full estimated delivery window before contacting support.

Split Shipments

In some cases, orders may arrive in multiple shipments due to item availability or packaging requirements. You will receive separate tracking for each package. Please check your order status and all tracking numbers before contacting support about a missing item. If you believe an item is missing after all packages have been delivered, please report it within 48 hours of the final delivery by emailing shop@oldschoolglory.com with your order number, the name of the missing item, and photos of the packaging received.

International Customs and Duties

Any customs fees, import duties, or taxes are charged once the parcel reaches its destination country. These charges must be paid by the recipient. Old School Glory does not take responsibility for these costs and does not offer compensation to cover any of these charges. We have no control over these charges and are unable to advise what the costs may be, as customs policies and import duties differ from country to country.

If a package is refused or returned to us due to unpaid customs or duties, store credit will be issued for the order value minus the original shipping cost. No cash refunds will be issued for refused international shipments.

Customers outside of the United States are responsible for paying all duties, taxes, and return shipping fees.

International Returns

International returns must follow our Return and Exchange Policy. Please include the following information inside your return package:

  • Order number
  • Whether it is a return or exchange
  • Item requested for exchange (if applicable)

Once you have shipped your return, please email shop@oldschoolglory.com with your tracking number and order number so we can have a record of the return.

Chargebacks and Disputes

We encourage all customers to contact us at shop@oldschoolglory.com before filing a dispute or chargeback with their bank or credit card company. We are committed to resolving any shipping issues fairly and promptly.

Filing a chargeback or payment dispute for an order that has been confirmed as delivered by the shipping carrier, or for an order that is still within the estimated delivery window, may be considered fraudulent. Old School Glory reserves the right to pursue all available remedies for fraudulent chargebacks, including but not limited to collection efforts, reporting to fraud prevention databases, and account suspension.

Contact

For all shipping inquiries: Email: shop@oldschoolglory.com